Terms and conditions of sale

1 - General

These general terms and conditions of sale apply to all relations between any user of the websites www.tropicspa.com, www.tropicspa.fr, www.royalstar-spa.com, www.spa-pacific.com and the seller, MAJESTICS BUSINESS SL.

Any order placed through the websites www.tropicspa.com, www.tropicspa.fr, www.royalstar-spa.com, www.spa-pacific.com implies that the user has read and accepted these general terms and conditions of sale.

The cost of using the distance communication technique and the cost borne by the user for internet access are as invoiced by their internet service provider. This cost is borne by the user.

2 - Placing an order

To order or obtain information about the products presented on the websites www.tropicspa.com, www.tropicspa.fr, www.royalstar-spa.com, www.spa-pacific.com, the user can use the following means:

by telephone on 07 44 31 23 23 (+33 7 44 31 23 23) from Monday to Friday from 9 am to 7.30 pm, and on Saturday from 10 am to 7 pm
by e-mail at contact@tropicspa.fr

To reserve the current offer, a reservation deposit will be required; this amount does not commit to the manufacture of the hot tub.

The buyer can check the details of their order and its total price, and correct any errors, before confirming it. MAJESTICS BUSINESS SL will confirm receipt of the user's order.

Every order is concluded with the company MAJESTICS BUSINESS SL. The websites www.tropicspa.com, www.tropicspa.fr, www.royalstar-spa.com, www.spa-pacific.com are published by the company Majestics Business SL Andorra.

Andorra: C/ Baixada del moli - N-16 edifici prat de tobira 2 - 1 er planta porta n-4 - AD500 Andorra la Vella, Andorra - Naf: nrt:L-709891-J - RCS And: 14733

Spain: C/ Cal Pi de L’Olla 16-18 - 08820 EL PRAT DE LLOBREGAT (BARCELONA) - NIF no W0431809C

The showrooms in France for the products of MAJESTICS BUSINESS SL are operated by independent distributors and therefore have no mandate to represent MAJESTICS BUSINESS SL. It follows in particular that the distributors are not liable to the user of the websites www.tropicspa.com, www.tropicspa.fr, www.royalstar-spa.com, www.spa-pacific.com for any dispute in the conclusion and performance of their order and of these terms of use.

Logistics warehouses for shipments to France:
Carrer Barreiros
Local , Num 7
17730 ELS HOSTALETS de LLERS
Tel: 07 44 31 23 23 (+33 7 44 31 23 23) to make an appointment.

To make it easier to send cheques from France, please use the address:
Majestics Business Sl
Carrer Barreiros
Local , Num 7
17730 ELS HOSTALETS de LLERS

3 - Payment

The sums relating to the products ordered by the user through the websites www.tropicspa.com, www.tropicspa.fr, www.royalstar-spa.com, www.spa-pacific.com are payable as soon as the user confirms the order. Payment may be made when ordering or on delivery of the products by banker's cheque, bank card or bank transfer.

Any customer who wishes to pay for their order in full when ordering receives a 2.5% discount (condition not applicable to a hot tub in stock).

Any customer who wishes to pay the balance of their order by banker's cheque will be charged a 10% cash-on-delivery surcharge.

Any customer who wishes to pay the balance of their order by bank transfer will not be charged any fees.

No balance will be collected by bank card.

Interest-free payment in 3 instalments cannot be granted to companies. For any further spreading of payments, the hot tub must be paid in full before leaving our depot.

Payments by cheque must be accompanied by the order form and sent to MAJESTICS BUSINESS SL. The goods sold remain the property of MAJESTICS BUSINESS SL until the sums due have been paid in full.

Non-payment of all or part of the debt when due automatically makes all sums due immediately payable in full and allows new orders to be suspended.

The sums paid by the buyer are considered as an advance payment on the balance due and not as a forfeitable deposit ("arrhes").

In the event of non-payment, late payment penalties equal to 1.5 times the legal interest rate excluding tax, plus all taxes, will be payable upon receipt of a formal notice sent by registered letter with acknowledgement of receipt.

In addition, a penalty of 20% of the unpaid sums (with a minimum of €30) will be invoiced as a penalty clause, without prejudice to the legal interest due in the event of legal action.

For businesses, payment will be made in full when the goods leave our warehouses.

Every order must be paid in full within a maximum of 90 days of the order being confirmed.

Any expired deadline will result in storage charges; refer to the conditions in paragraph 16.

4 - Order confirmation

To confirm your order, a first reservation deposit of €1,300 is requested; it allows you to keep the price shown on your quote for 1 year, after which the price will be indexed to the prices in force. A second calculated deposit is requested for the manufacture of the hot tub to begin. The lead time for making the hot tub available only starts on receipt of this payment. As these 2 deposits are not considered as forfeitable deposits ("arrhes"), they are not refundable, except of course within the 14-day period, or 30 days if the product is not in stock.

The order form must be returned signed, bearing the words "read and approved", together with a copy of both sides of the identity card, to the address shown on the form or by e-mail to risk@tropicspa.fr.

As a security measure for its users and to guard against attempted fraud, MAJESTICS BUSINESS SL reserves the right to check the validity of payments made by any user with the bodies concerned.

Furthermore, MAJESTICS BUSINESS SL reserves the right to request additional information, or to request a change in the method of payment for orders.

These security measures demonstrate the commitment of MAJESTICS BUSINESS SL to protecting its users against possible attempted fraud.

5 - Products

The range of products presented on the websites www.tropicspa.com, www.tropicspa.fr, www.royalstar-spa.com, www.spa-pacific.com may change and be modified without notice, without giving rise to any payment of damages by MAJESTICS BUSINESS SL to the user.

The hot tubs are designed for outdoor installation. If an indoor installation is planned, MAJESTICS BUSINESS SL can in no way be held responsible for any damage caused (water damage, leaks, electrical short circuits, unlocked drain valve) to the interior of the home or premises.

6 - Prices

The prices of the products and service offers (warranty extensions, etc.) offered through the websites www.tropicspa.com, www.tropicspa.fr, www.royalstar-spa.com, www.spa-pacific.com are shown in EUROS including VAT, except for the product dedicated to businesses (FX PRO), which will be invoiced excluding VAT only if the customer holds a valid intra-Community VAT number.

MAJESTICS BUSINESS SL reserves the right to modify prices before the offer is accepted, at the request of its suppliers.

The monthly promotions applied on the websites are available for all sales to private individuals. Sales excluding VAT are not eligible for the offers.

7 - Availability

Available products are offered within the limits of the variants and stock available and are normally made available within 48 hours.

To benefit from this availability, it must be stated on the order form.

Otherwise, the product will be considered as put into manufacture. In that case, the lead times of article 8 apply.

8 - Lead time for availability

If stock is not available, the product will be put into manufacture. Please note that in the event of a product reference being out of stock or of a made-to-order product, lead times may be extended to 12 to 26 weeks from the date your order is confirmed. Lead times may be doubled in the event of force majeure, epidemic or natural disaster.

9 - Delivery

As MAJESTICS BUSINESS SL is not in charge of shipping, the customer reserves the right either to appoint a carrier of their choice or to collect their product on site at our depot address.

To make managing the delivery of the order easier, MAJESTICS BUSINESS SL offers the customer the contact details of a carrier.

If the customer wishes to deal with that carrier, the customer authorises MAJESTICS BUSINESS SL to send it their personal data.

After collecting the ordered product, the user must check the product and note any problem with it on the delivery note, in the form of handwritten reservations accompanied by a signature. These reservations must also be confirmed by e-mail to MAJESTICS BUSINESS SL within 48 hours of receipt of the package. After that, no claim can be accepted and MAJESTICS BUSINESS SL will be released from all liability.

10 - Shipping of spare parts and consumables

For any order placed on the website https://pieces-detachees.tropicspa.fr/, MAJESTICS BUSINESS SL undertakes to ship the spare parts and consumables available in stock within a maximum of 7 days, to which must be added the transit time of the delivery company.

Please note that in the event of a product reference being out of stock or of a made-to-order product, lead times may be extended to 12 to 26 weeks from the date your order is confirmed. Lead times may be doubled in the event of force majeure, epidemic or natural disaster.

MAJESTICS BUSINESS SL cannot be held responsible for the consequences of a delivery delay or loss of a package by the carrier. This cannot give rise to any compensation from MAJESTICS BUSINESS SL or to cancellation of the order by the user.

11 - Right of withdrawal

When paying the deposit, the customer has 14 days, representing the withdrawal period, and 30 days in the event of the product being out of stock. After that, this same deposit constitutes the first payment of a firm and final commitment.

In addition, the customer may exercise the right to withdraw from the sales contract within 7 working days from the day they received a product that was in stock (Article 56 of Law 12/2013 of 13 June on commerce). However, products made or put into manufacture in accordance with the buyer's request or clearly personalised, which by their nature cannot be returned, do not benefit from the right of withdrawal (Article 57 of Law 12/2013 of 13 June on commerce).

If the right of withdrawal is exercised, MAJESTICS BUSINESS SL will refund the deposit within a minimum of 30 days from the day after receipt of the goods. Please note that bank charges will be borne by the customer, as will administration fees of €99 (ninety-nine euros).

No return of goods will be accepted unless the goods are returned in new condition, in their complete original packaging (accessories, instructions, etc.). Any damaged product, or product whose original packaging has been damaged, will be neither refunded nor exchanged. Before any refund, exchange or credit note, the products are systematically examined by our technical services; refund, exchange or credit note procedures will be put in place once the goods have been assessed.

12 - Warranties - Warranty conditions

All hot tubs benefit from a minimum statutory warranty of two years.

The hot tub is tested at our manufacturing plant before dispatch. For any repair, the customer is responsible for returning the hot tub to the place where it was collected; MAJESTICS BUSINESS SL will take care of shipping it to the manufacturing plant.

Repair and replacement due to a lack of conformity with the contractual conditions will be borne by MAJESTICS BUSINESS SL. This covers all the costs needed to repair the lack of conformity, in particular shipping or transport costs, labour or materials (Article 32.3 of the consumer protection law).

MAJESTICS BUSINESS SL cannot be required to compensate the user for any consequence arising from misuse of the equipment, handling after collection or micro-leaks caused by transport vibrations.

The manufacturer's warranties are as follows: saunas, steam rooms, baths: 2 years

For SUN ***** hot tubs, sales to businesses: (sale excluding VAT) 2-year warranty on the whole product. Sales to private individuals:

20-year SHELL AND FRAME warranty: Tropicspa guarantees the shell and the structure against any deformation that could impair the proper operation of your hot tub (this warranty does not cover the shell surface but only the structural part and the frame; the warranty applies from the moment the deformation impairs the proper operation of the hot tub). This warranty applies to all hot tubs manufactured from 2022 onwards. For the 20-year warranty to be valid, remember to register directly on the website www.tropicspa.fr to activate it; this must be done within 30 days at most after the hot tub has been made available. https://www.tropicspa.fr/garantie-20-ans.html. This warranty also includes: 1-inch fireman valve, 1.5-inch fireman valve, 2-inch fireman valve, 2-inlet jet insert, 3-inlet jet insert, 4-inlet jet insert, 2-inlet rotating jet insert, ocean rotating jet insert, 1-inch 90° elbow, 1.5-inch 90° elbow, 2-inch 90° elbow, 2.5-inch 90° elbow, 3-inch 90° elbow, DH1 pump union kit, LP300 pump union kit, 1-inch reducer, 1.5-inch reducer, 2-inch reducer, gate valve, floor drain insert, 1-inch Y fitting, 1.5-inch Y fitting, 2-inch Y fitting, 2.5-inch Y fitting, 1-inch coupling, 1.5-inch coupling, 2-inch coupling, 2.5-inch coupling, 3-inch coupling, 1-inch T elbow, 1.5-inch T elbow, 2-inch T elbow, 2.5-inch T elbow, suction grille insert, skimmer housing, non-return valve, aromatherapy insert, control unit watertight fitting, DH1 pump impeller, JA 150 pump impeller, JA 200 pump impeller, LP 250 pump impeller, LP 300 pump impeller, diverter handle clamping ring, diverter valve T, 1-inch manifold ring, 1.5-inch manifold ring, 2-inch manifold ring, 4-inlet fitting, 1-inch jet plug, 1.5-inch jet plug, 2-inch jet plug, LED spotlight clamping ring, pump screws, blower mounting bracket, control unit screws, watertight heater clamping ring, LP 250 pump rear cover, JA 150 pump rear cover, JA 200 pump rear cover, DH1 pump rear cover, LP300 pump rear cover, external skimmer drain plug, watertight blower clamping ring, pump support, blower screws, pump base anti-vibration mount.

7-year SHELL SURFACE warranty: Tropicspa guarantees the acrylic against any crack or separation between the acrylic and the rest of the rigid shell for a period of seven years from the date the hot tub is made available. This warranty applies to all hot tubs manufactured from 2022 onwards. The 7-year shell surface warranty does not cover damage that may be caused by a third party; impacts, scratches and mishandling are not covered by the warranty.

5-year warranty: Tropicspa guarantees the ELECTRONIC COMPONENTS and the PLUMBING system for a period of five years. This warranty applies to all hot tubs manufactured from 2022 onwards, provided that maintenance products approved by Tropicspa are used, in accordance with our warranty conditions. Tropicspa's premium warranties are valid only for the Tropicspa hot tub range, which consists of the Samana, Rio, Bahia, Acapulco, Borneo, Esperanza, Ocean, Grande Baie, Lévitation, Santiago, Rx Pro and Fx Pro hot tubs.

MAJESTICS BUSINESS SL remains liable for any lack of conformity of the goods with the contract and for redhibitory defects.

MAJESTICS BUSINESS SL applies a parts and labour warranty to these products. To benefit from the labour warranty, the product must be returned to the place where it was collected.

Telephone and e-mail support is available to the customer.

Under the parts warranty, the hot tub must always be connected to your fuse board by a professional. The invoice for this work must be returned to us with the warranty registration within 1 month at most.

So that each of our customers uses their product in the best possible way, MAJESTICS BUSINESS advises you to:

Use treatment products listed by Tropicspa, Royal star or Pacific spa
Use original Tropicspa, Royal Star or Pacific spa filters and change them 4 times a year for private use and once a month for commercial use
Carry out a ground survey taking into account the hot tub, the volume of water and the maximum weight of people before installing a hot tub on it
Not put the PVC panels in contact with the ground
Clean the cover outdoors at least once a month
Take a shower before getting into the hot tub
Not put essential oils directly into the water
Not use your hot tub with oily products on the body
Not use your hot tub with long hair left loose
Not sit on the edge of your hot tub or on the valves, headrests and control panel
Not jump into your hot tub
Not block the jets with an object or accessory
Not clean your hot tub with an abrasive product
Not tighten the valves forcefully
Not sit in front of the skimmer or the suction fittings
Not build in or bury your hot tub without leaving access and water drainage

Maintenance: Tropicspa, Royal star and Pacific spa approved products have been tested for many years and help preserve your hot tub. The use of any other product may cause damage and the immediate cancellation of your warranty.

Frequency for one year:

Private individual: 2 maintenance kits per year (chlorine or bromine, pH+ and pH-) + 2 calfix per year + 4 filters
Business: 12 maintenance kits per year (chlorine or bromine, pH+ and pH-) + 4 calfix per year + 12 filters

The seller is required to deliver goods that conform to the contract and is liable for existing lacks of conformity. It is also liable for lacks of conformity resulting from the packaging or the assembly instructions.

To conform to the contract, the goods must:

1° Be fit for the use normally expected of similar goods and, where applicable: - correspond to the description given by the seller and have the qualities that the seller presented to the buyer in the form of a sample or model; - have the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or its representative, in particular in advertising or labelling.

2° Or have the characteristics defined by mutual agreement between the parties or be fit for any special use sought by the buyer, brought to the seller's attention and accepted by the seller. The action resulting from a lack of conformity is time-barred two years from delivery of the goods. The seller is bound by the warranty against hidden defects in the item sold that make it unfit for its intended use, or that reduce that use so much that the buyer would not have bought it, or would have paid a lower price for it, had they known of them. The action resulting from redhibitory defects must be brought by the buyer within two years of discovering the defect. The commercial warranties mentioned above are valid from the date of receipt of your product and after duly completing the warranty registration form in the 20-year warranty section of the website tropicspa.fr within one month at most of receiving your purchase.

"Customers investing in a high-end Tropicspa hot tub benefit from our Premium warranty (20 years on frame, 7 years on tub and surface, 5 years on electronics and plumbing). To preserve this warranty, use in accordance with our recommendations is required, including installation by an approved professional and the mandatory use of Tropicspa maintenance products, in particular: 5 perforated filters, i.e. 2 kg of slow-release chlorine or bromine, 2 kg of pH plus, 3 kg of pH minus, 2 l of anti-scale, and 2 tubs of strips to check the pH. An annual subscription at €370 including VAT is offered, covering annual maintenance with a Premium Pack. Membership as an Ambassador Customer provides the maintenance products free of charge. Without a subscription, the purchase invoices for the products are required for any work under warranty." (Warranty for the whole NON-high-end range: 2 years)

Parts warranties
For sales at a business rate, a 2-year warranty on all parts is granted, in accordance with the European legislation in force. Under article L. 217-4 of the French Consumer Code, "the seller is required to guarantee the goods against lacks of conformity that appear within two years of delivery". This warranty covers all the parts of the hot tubs, thus guaranteeing their conformity and proper operation during this period.

13 - Personal data

MAJESTICS BUSINESS SL treats all information concerning its users with the utmost confidentiality and in accordance with Andorran Law 29/21 of 28 October on data protection, in order to identify you as a buyer of our products, formalise the sale and keep a history of your file. MAJESTICS BUSINESS SL undertakes to take the necessary measures to guarantee the security and confidentiality of your data.

We also inform you that MAJESTICS BUSINESS SL will also be responsible for processing your data during the purchase process in order to manage your registration as a customer of the website and to provide after-sales services.

Bank details, protected by encryption, do not pass through our systems and are therefore not held by the company. If we decide to change the conditions of our commitment, we will indicate the changes on this page so as always to specify what information we store, how we use it and the conditions of transfer.

Personal data will be kept for the time strictly necessary until the purpose for which it was collected has been achieved, and for as long as the reason for which the personal data was processed continues. Once the reason that justified the processing has ended, the personal data will be kept duly blocked for the appropriate period to comply with the legal limitation periods in order to prevent possible infringements.

You can exercise your rights of access, rectification, erasure, restriction, portability or objection to the processing of your data by sending a written communication to MAJESTICS BUSINESS SL, at Baixada del Moli, num 16, Prat de Ribra 2, 1-4, AD500 Andorra la Vella, AD500 (Principality of Andorra), or by e-mail to contact@tropicspa.fr, enclosing a photocopy of your identity card or another equivalent identification document. Said data is only communicated to third parties to meet legal and regulatory obligations.

14 - Applicable law / competent jurisdiction

This contract concluded between a user and MAJESTICS BUSINESS SL is governed by these general terms and conditions of sale and by Andorran law. Any dispute relating to the performance or interpretation of this Contract will be submitted to the competent courts.

15 - Purchase by financing

Any financing for the purchase of a product through the websites www.tropicspa.com, www.tropicspa.fr, www.royalstar-spa.com, www.spa-pacific.com is arranged between the customer and the credit company. MAJESTICS BUSINESS SL cannot be held responsible for any anomaly occurring at the time of financing. Complaints, requests for information or any questions about the direct debits of the borrowed sum must be made directly to the credit company concerned. The websites www.tropicspa.com, www.tropicspa.fr, www.royalstar-spa.com, www.spa-pacific.com and the credit company are in no way partners.

Deposit refund conditions

The deposit of 999 EUR paid by the customer as part of the long-term rental application is refundable in the following cases:

Application accepted by our Financial Partner: if the rental application is accepted by our financial partner, the deposit will be refunded in full to the customer on delivery of the hot tub.
Application refused by our Financial Partner: if the rental application is refused by our financial partner, the deposit will be refunded in full and immediately by bank transfer to the customer.

However, if the customer unilaterally decides to stop the rental process after paying the deposit and before final approval of the application, the deposit will not be refunded.

In this case, the deposit may be used as a credit with the company for any purchase or service for a period of 12 months from the date of cancellation. After this period, the deposit will be definitively lost.

16 - Storage charges

Storage charges are €15 excluding VAT per day and will be invoiced 30 days after the hot tub has been made available at our depot; it is made available when an e-mail is sent. The total amount, depending on the number of days, will be charged to the amount remaining due on the order. The balance may be paid before or on the day of delivery directly to the transport company.

Date and signature preceded by the words "read and approved".

General terms and conditions of sale