Our warranties
A hot tub is used for many years: the warranty matters as much as the equipment. Here is what is covered, for how long, and how to benefit from it.
The Tropic Spa Premium warranty
- Shell and frame: 20 years
- Shell surface: 7 years
- Electronics and plumbing: 5 years
What is covered
On Tropic Spa Premium range hot tubs made from 2022 onwards and bought by a private individual (their product page says "20-year warranty on shell and frame"), the commercial warranty covers:
| Item | Duration |
|---|---|
| Shell and frame: the structure, against any deformation that would impair the proper operation of the hot tub | 20 years |
| Shell surface: the acrylic, against any crack or separation from the rigid shell | 7 years |
| Electronic components and plumbing | 5 years |
For other hot tubs, the warranty of each model is shown on its product page, under "Warranty". Saunas, steam rooms and whirlpool baths: 2 years. Hot tubs bought by a business (sale excluding VAT): 2 years on the whole product.
Activating the Premium warranty
Register your warranty no later than 30 days after your hot tub is made available to you, with your first and last name, e-mail address, the hot tub's serial number and its date of purchase: your advisor will explain the procedure.
Your hot tub must be connected to your fuse board by a professional: the invoice for this work must be sent to us with the warranty registration, within one month at most.
Conditions
- Maintenance: use Tropic Spa approved maintenance products and filters. Using other products may cause damage and void the warranty. Without a maintenance subscription (Premium Pack, €370 incl. VAT per year), the purchase invoices for the products are requested for any work under warranty.
- Repair: the hot tub is returned to the place where it was collected; Tropic Spa takes care of shipping it to the factory.
- Not covered: misuse, handling after collection, micro-leaks caused by transport vibrations and, for the shell surface, impacts, scratches, mishandling or damage caused by a third party.
Spare parts and after-sales service
A question about your hot tub, a breakdown, a part to replace: our after-sales service answers by phone and by e-mail.
- A question or a breakdown? Call us on +33 7 44 31 23 23 (Monday to Friday 9:30 am to 7 pm, Saturday 10 am to 3 pm (CET)) or write to contact@tropicspa.fr describing the problem, with a photo or video if possible and the hot tub's serial number. You can also use our contact form.
- A spare part? Give us your hot tub's serial number and the part reference, or send us a photo of it: we will tell you which part you need.
Statutory warranties
These commercial warranties are in all cases in addition to the statutory warranty of conformity (two years from delivery of the goods) and the warranty against hidden defects (action to be brought within two years of discovering the defect).
Full conditions: article 12 of the general terms and conditions of sale.
Already a customer?
Refer someone close to you: they enjoy an exclusive offer reserved for referred customers and you receive up to €500 by bank transfer once their hot tub has been delivered. Refer someone